DOWNLOAD THE
VENT FITNESS APP

Download the VENT mobile app today!

Schedule classes, track your workouts, purchase personal training, and more!

Download the new app in-club with one of our front desk staff and save 15% off your first heart-rate monitor!

ALREADY DOWNLOADED THE APP AND NEED HELP?

A. Click “schedule” on the footer of the home screen > click the “location icon” at the top right of the screen to pick your club > Click “View Schedule” > Select class > Click “Schedule Class”
A. Once scheduled, class appears on home screen above “refer a friend” button > Click the class > Swipe left > Click “trash can icon” > Click “Yes, Cancel .
A. You can navigate via the “menu icon” at the top left of the home screen, or using the icons on the footer of the home screen
A. Make sure your bluetooth is on, your HRM is attached to the strap, and you remember your HRM “sensor ID number” (on back of HRM). Click the “workouts” icon on the footer of the home page > Click the “heart rate icon” at the top right of the screen > click “connect to device”> Select your device > click “start workout.” (If the app says “no match found,” repeat steps until it pops up. If after 3-5 attempts, you are still having issues, please fill out this form and our app guru Bryan will get back to you. The minimum system requirements are Android 5.0 and higher, and for iOS, 10.x and Higher
A. Make sure your bluetooth is on, your HRM is attached to the strap, and you remember your HRM “sensor ID number” (on back of HRM). Click the “workouts” icon on the footer of the home page > Click the “heart rate icon” at the top right of the screen > click “connect to device”> Select your device > click “start workout.” (If the app says “no match found,” repeat steps until it pops up. If after 3-5 attempts, you are still having issues, please fill out this form and our app guru Bryan will get back to you. The minimum system requirements are Android 5.0 and higher, and for iOS, 10.x and Higher

Is the monitor on your body? Is the rubber part of the strap behind the monitor in clear contact with your skin? Are both buttons snapped on? Once these are confirmed, click the heart icon on the top right of your app and then CONNECT TO DEVICE. Once your monitor is detected, click start workout and you’re off to the races. If it is still not detecting you may need a new battery or your monitor may not be compatible (we currently support the heart rate monitors available at the VENT Shop). We recommend you store your monitor with the device detached from the strap; this will help preserve battery life as once attached it will begin drawing power from your battery.

Try logging out and back in — make sure you are logging into the facility you attend most, as VENT Fitness and E3 Training STUDIO data is recorded separately

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TROUBLESHOOTING

Please fill out this form and our app guru, Bryan will get back to you to reset your account

Please fill out this form and Bryan will get back to you

Please fill out this form and Bryan will get back to you

Call the club to have them book you into the class AND please fill out this form and Bryan will get back to you

Try logging out and back in — make sure you are logging into the facility you attend most, as VENT Fitness and VENT Studio data is recorded separately

Please fill out this form and our app guru, Bryan, will get back to you shortly!

APP TROUBLESHOOTING REQUEST

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