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VENT Member Services

Here to Help

Need to freeze your membership? Put a hold on your training? Looking to cancel your membership? Please fill out the form below. Please be sure to review our cancellation and freeze policies*, outlined below.

MEMBERSHIP CANCEL


Click here  to submit a cancellation request.




Please note: freeze/cancellation requests require 30-days' notice.

MEMBERSHIP FREEZE


Click here  to submit a freeze request.




Please note: freeze/cancellation requests require 30-days' notice.

PERSONAL TRAINING FREEZE/CANCEL


Fill out this form  and a member of the team will assist you.




Please note: freeze/cancellation requests require 30-days' notice.

*Please note: Cancellation/Freeze requests may be subject to fees. We review these submissions in the order in which they were received and during regular business hours. Pending account status and review, a member of management will reach out to confirm your next steps. Need to speak to someone about the status of your request? Visit our Clubs page to contact your club directly. Please include member first and last name, reason for membership change request, and phone number in all email communication. 

BILLING QUESTIONS

Visit our BILLING FAQ page for information about your monthly membership dues, annual fees, and more.

CANCELLATION POLICY

– Cancellation of membership contract for any reasons, excluding the Consumer’s Right to Cancel and Additional Rights to Cancel pursuant to New York State Law, will be permitted following a cancellation fee of $79 or remaining contract dues, whichever is less. All cancellations are processed through VENT Fitness Member Services department with 30 days written notice via ventmemberservices.com.

FREEZE POLICY

A freeze may only be applied to a membership in good standing; all past dues and fees must be collected, and active status restored before a membership freeze can take place.

Monthly dues will not be collected during this time. Annual fees will be collected in full and on schedule. 

If a membership freeze is approved, member is not entitled to use any club facilities during their membership freeze. Any use of the club facilities during a freeze period will automatically void the freeze and re-activate the membership.

Approval of a Membership and/or Personal Training freeze is within the sole discretion of VENT Fitness.

Any Member requesting a freeze of membership due to medical injury/disability, pregnancy, or temporary relocation (minimum 60 days to a maximum of 6 months) must submit documentation along with a written request via ventmemberservices.com

The normally scheduled Annual Fee will be drafted by ABC Financial Services and will continue to be drafted while the membership is on freeze.